Intercobros scales contact-center capacity 9× without scaling headcount
Portfolios and campaigns were growing faster than a human floor can. PathPilot trained a voice agent on Intercobros’ scripts. The agent takes the volume; advisors take the cases that need a person.
With PathPilot, scale no longer depends on hiring, training, and supervising more people. We increased management capacity and reduced operating cost, without growing headcount at the same pace.
Fernando Bastidas Intercobros
The challenge
In high-contact operations, growing only by adding advisors creates a cost, training, and control curve that is hard to hold. Campaigns, month-end closes, and early delinquency saturate the installed floor.
Each call depended on the advisor’s script, energy, and discipline. When logging was late or manual, the management trail fragmented.
The solution
PathPilot trained a voice agent on Intercobros’ campaign rules and scripts. It contacts large bases in parallel, reads intent with generative AI, classifies the outcome, writes to the CRM, books the next action, and hands qualified cases to a human advisor.
The model is hybrid: the agent covers volume and classification. The advisor resolves, negotiates, and keeps the relationship — and arrives with context, not a cold file.
The impact
Comparing months with the voice agent on, Intercobros reported 9× more management capacity — simultaneous conversations without growing headcount at the same pace — and a 150% lift in conversational effectiveness.
Scale no longer depends only on hiring, training, and supervising more people. Coverage goes up. Cost per action goes down. The advisor spends time on the cases that need a person.
Put an agent on the book you cannot cover
We train it on your policy. You keep the audit, the daily report, and the option to run it yourselves.