Success stories
How origination and collections teams work with an agent they own
Onboarding, quality, and live books. Named operators. The agent is trained on their playbook — not a generic bot.
They trust us
What customers say
Before, analysis for continuous improvement in collections and service was manual, which made it very hard to find scalable actions with immediate impact on results. With PathPilot’s Quality Agent, we now know exactly where to focus to improve.
Christelle Falcon C. Mattilda
With PathPilot, scale no longer depends on hiring, training, and supervising more people. We increased management capacity and reduced operating cost, without growing headcount at the same pace.
Fernando Bastidas Intercobros
With PathPilot virtual agents we can monitor the operation, evolve it, and take on new books with confidence. As we say: no fear of success.
Adriana Chacón Kalicollect Solutions
Reminders and early overdue are now all handled by AI. That makes our operation more efficient and faster.
Felipe Founder, tu Kompa
The stories
The challenge, the agent, and the numbers. Read the full write-up.
Motorcycle finance · Peru
UnoMotors recovers 7.5% a month from a book they were about to write off
Agencies sent the hard book back. Jessica now works about S/400,000 that was close to a write-off and books around S/30,000 in payment agreements a month.
The same borrowers UnoMotors serves — independents, little collateral — were the ones agencies would not work. Traditional shops returned the book.
Collections agency · Ecuador
Intercobros scales contact-center capacity 9× without scaling headcount
A hybrid voice agent plus human advisors. The agent contacts first, classifies intent, and writes the result. Advisors only see the cases that need them.
Month-end peaks and early delinquency used to saturate the floor. Growing only by hiring raised cost, training, and control. Experience depended on the advisor on the line.
Collections agency · Central America
Kalicollect increases collections capacity 9× to take on more bank portfolios
A 20-person operation now runs with two supervisors. AI handles the rest, so they can ask banks for more book.
Collecting for banks means volume, retries, and a different negotiation at each stage of delinquency. Hiring was the only way to take more book — until the agent took the first pass.
Put an agent on the book you cannot cover
We train it on your policy. You keep the audit, the daily report, and the option to run it yourselves.