Kalicollect increases collections capacity 9× to take on more bank portfolios
A 20-person operation now runs with two supervisors. AI handles the rest, so they can ask banks for more book.
With PathPilot we went from a 20-person operation to 2 supervisors; AI handles the rest. We increased capacity 9 times. Located with no agreement is up 20% and recovery runs around 30%.
Adriana Chacón Kalicollect
The challenge
Collecting for banks and lenders means reaching large volumes, making multiple attempts, and adapting the negotiation to each stage of delinquency.
For Kalicollect, more volume meant hiring, training, and supervising more collectors. That raised cost and limited new portfolios.
The solution
PathPilot trained agents on Kalicollect’s scripts, policies, and negotiation. They reach out, retry, and log every attempt. Two supervisors take the complex cases; AI handles the rest.
Banks and lenders
The impact
The 20-person operation now runs with 2 collections supervisors and 9× more capacity.
Located with no agreement is up 20%, and with scheduled follow-up, recovery runs around 30%. That extra capacity lets them request more book from banks such as BAC Credomatic and BANCOVI.
Put an agent on the book you cannot cover
We train it on your policy. You keep the audit, the daily report, and the option to run it yourselves.