Blog
AI agents for credit and collections
Writing for collections, credit, and lending operations leaders.
UnoMotors recovers 7.5% a month from a book they were about to write off
UnoMotors works its hardest motorcycle-loan book with Jessica, a PathPilot collections agent: about S/30,000 in payment agreements a month on a S/400,000 book they were about to write off, and a collections team 70% smaller.
The Proliferation of Voice AI in Collections Is Forcing a Governance Reckoning
Voice AI is moving into live collections. The risk is not the call itself. It is the missing system-wide governance that lets lenders prove control at machine scale.
Essential Strategies for Establishing a Seamless Collections Process Across Any Industry
A practical collections process for lenders: segment early, keep context across channels, and use AI agents before you send accounts to an agency.
Why AI in Collections Fails Without Control
AI collections software fails when lenders cannot see, constrain, or audit what the agent said. Control is the product, not the voice.