1. Acceptance of Terms
By accessing or using PathPilot’s services (the “Services”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, you must not use the Services.
2. Description of Services
PathPilot provides an AI platform for financial institutions to build, customize, and deploy AI agents. Services may include:
AI customer support agents
AI onboarding/KYC agents
AI collections agents
AI QA & compliance monitoring agents
Regulatory oversight tools
A no-code/low-code agent builder
APIs, SDKs, and platform integrations
Cloud, private cloud, and on-premise deployment options
PathPilot may enhance or modify the Services at any time.
3. User Accounts
You are responsible for securing your credentials and for all activity occurring under your account. You must notify PathPilot of any unauthorized access.
4. Customer Data & Ownership
You retain full ownership of all data you provide or process through the Services (“Customer Data”).
PathPilot does not use Customer Data to train models, unless explicitly agreed in writing.
Customer Data processed in private cloud or on-prem deployments remains fully under the customer’s control.
You represent that you have the rights necessary to supply Customer Data.
5. Metadata Collection
To improve system performance, reliability, and debugging, PathPilot collects operational metadata about AI agent execution, including but not limited to:
Timestamps, latency, and execution metrics
Tool usage, model behavior, and system events
Error logs and debugging information
High-level analytics needed for performance tracking and instrumentation
Metadata does not include Customer Data and is used solely for:
performance monitoring, troubleshooting, analytics, security, and product improvement.
6. Agent Logic & Intellectual Property
PathPilot retains full ownership of:
All AI agent architectures
Code, templates, workflows, and logic
System prompts, tools, and orchestration
Any modifications, enhancements, or derivatives created using the PathPilot platform
All metadata generated by the system
Customers own:
Their Customer Data
Business rules or instructions they manually configure
Any external datasets they provide
Any agent modifications, tuning, or enhancements performed by PathPilot or automatically generated as part of the platform remain exclusive property of PathPilot.
7. Data Privacy
PathPilot processes information in accordance with its Privacy Policy. Use of the Services constitutes consent to such processing.
8. Security
PathPilot implements industry-standard security controls, including encryption, access management, monitoring, and logging.
For customer-managed environments (private cloud/on-prem), infrastructure security is the customer’s responsibility.
9. AI Output Disclaimer
You acknowledge that:
AI-generated responses may be inaccurate, incomplete, or require human review
You remain responsible for verifying AI output
PathPilot is not responsible for financial, operational, or compliance decisions made based on AI output
10. Acceptable Use Policy
You agree not to use the Services to:
Engage in illegal or fraudulent activities
Violate financial regulations, KYC/AML laws, or consumer protection rules
Attempt to reverse-engineer PathPilot’s models, logic, or platform
Build or train competing AI services using PathPilot IP
Disrupt, overload, or compromise system integrity
Violations may result in suspension or termination.
11. Deployment Options
PathPilot supports:
PathPilot Cloud – managed by PathPilot
Customer Private Cloud (VPC) – infrastructure managed by customer
On-Premise – fully customer-managed infrastructure
Responsibilities differ by deployment and may be governed by separate agreements.
12. Third-Party Services
PathPilot may integrate with third-party infrastructure, APIs, or LLM providers. PathPilot is not liable for outages or failures caused by such third parties.
13. Payment and Fees
You agree to pay all subscription or usage-based fees according to your order form or subscription agreement. Fees are non-refundable unless required by law.
14. Limitation of Liability
To the fullest extent permitted by law:
PathPilot is not liable for indirect, incidental, consequential, special, or punitive damages.
PathPilot’s total liability is limited to the fees paid by you in the preceding 12 months.
15. Indemnification
You agree to indemnify PathPilot for losses arising from:
Misuse of the Services
Violations of laws or regulations
Failure to properly supervise or validate AI outputs
Breach of these Terms
16. Termination
PathPilot may suspend or terminate access due to breach, security issues, or non-payment. You may stop using the Services at any time.
17. Changes to Terms
PathPilot may update these Terms. Material updates will be communicated via email or in-product notification. Continued use constitutes acceptance.
18. Governing Law & Dispute Resolution
These Terms are governed by the laws of the State of Delaware. Disputes shall be resolved through binding arbitration in Delaware unless otherwise required by law.
19. Contact
For any questions, contact:
founders@getpathpilot.com
